My Netcot Disney fan site has really taken off this year. The podcast has really created some serious traffic to that site and I haven’t been paying as much attention as I should to the logs until today. I was shocked at how many people have been visiting it!
Apparently, some of those people aren’t too happy with it. I got an email from DH2.net, the ISP I WAS using and USED to think very highly of stating:
policy on Internal and WebTrust certified processes and procedures.
The renewal for domain netcot.com has been carefully reviewed
using these procedures. Unfortunately, your renewal has not met the
Internal and/or WebTrust criteria for renewal and has been rejected.
The hosting service for netcot.com will be terminated on its end
of term which is 2006/09/13. Therefore, please find another hosting
service provider to host your domain.
If the domain netcot.com is registered through us, please also
transfer the domain away to another registrar as we will not renew
the domain on behalf of you. Please do so at least two weeks before
it is due for renewal otherwise you will not be able to renew or
transfer it. We have unlocked the domain for you; you can transfer
the domain away to another registrar any time between now and two
weeks before its due date for renewal.
I was shocked. So I wrote back asking them for a bit more details and stating that I “would be happy to immediately remove any content, image or component of the site that was deemed to be inapporpriate, potentially copyrighted, or otherwise not in compliance with the site.”
And I got this message back:
Sincerely,
DH2-Wendy
I wrote back again. Explaining that I have THREE personal sites hosted with them, TWO professional ones and can quickly mention FOUR people I have referred to their site who have signed up for at least one service each … the most recent was within the last 48 hours. I said “… considering the commitment I have to your company and the amount of personal recommendation I have made on your behalf, I think I’ve earned a bit more explaination or at least a chance to correct whatever I have done wrong.”
They disagree.
I have not heard from them. They have not returned my email, fax, IM or phone calls. What’s more, their entire site has had the “live help IM” feature removed completely … for everyone!
I’ve never seen anything like this before. So I’m now in the process of downloading everything, recreating it on another ISP, reconstructing mySQL databases (which I’ve never done) and telling everyone to avoid DH2.net.
That includes you!
What people here are saying…