DominoKeys.com

As I’m trying to complete a bunch of updates for the next version of “Help Center” I thought I’d list out some of the improvements that are in the upcoming version:

• Auto-Close agent. Gives you the ability to automatically close out issues that the ticket creator hasn’t confirmed are closed. (Easy to enable/disable. Based on # of days since it was closed by the Tech).
• New UI Elements. The whole thing has a similar look, but is much more “Web 2.0″ looking.
• Navigation icons (and titles) take you to the default view. I really should have put it in the last version … since the “portal” screen had that functionality.
• New “Tech Stats” Views. A few new handy views that let you see performance of the Techs.
• Better view descriptions. You may have noticed that the last version had an optional page hidden in it to choose a different style of navigation. Clearly, navigation style and view titles are something I struggled with. The next version still supports the “hidden” style of navigation, but also has more clear (easier to understand) view titles.
• CC People on Issues. You can now enter the names of other people you want to be notified about communications (questions, updates, etc.) with the issue so they get CC’d on any messages.
• Expand/Collapse Buttons on Views A funny thing happens in Notes when you use frames … unless you click IN the view, the smarticons for expand/collapse don’t show. This seems to confuse many users. To compensate, I’ve added buttons in the view’s button bar to do this. Redundant, yes, but I’ve seen people pleased that they can suddenly expand/collapse.
• Web Redirect Page. Allows you to point the database to a page that redirects users to another site or URL if they open the database. (A web enabled version is coming!)
• Hidden Web Features. Yes, a web-enabled version is on the “to do” list, but its won’t be ready by the end of the month. I am, however, going to include some of the web elements in the database that may help you expose at least some of the database to your own intranet.

… and I’m still on-track for posting it in March, 2007.