DominoKeys.com

First, the good stuff, a RAVE:

The Apple Store always does a GREAT job of taking care of any issue I have. I love that I can go online and setup an appointment (although, you really need to ask someone in the store when their least busy times are before you setup an appointment – to minimize waiting).

Once you’re there, they always seem genuine about listening to your problem, explaining what is happening and why and then making sure you feel they can fix it. That’s awesome! This trip, they replaced a mouse button on my MacBook Pro that acted a bit funny AND my iPhone which was having a “screen issue.” – I was in, out and back to 100% in very little time.

Now a RANT:

Apple Stores are going to color-coded shirts. So the person in a light blue shirt is a concierge, which I’ve yet to figure out what they do, because they always just ask someone else HOW to do something. The guys in dark blue are sales … no, wait … Geniuses … no, wait … trainers. Hmmm… I guess the people in the dark blue shirts are the ones that actually know how to do stuff. (Based on what I’ve seen anyway).

They also took out their registers, which is cool because you can just pay anyone who’s got a hand-held card reader. I love that! But, if they’re all busy, there’s no way to just wait somewhere for one of them so you don’t look like you’re not just following one of them around, or stalking their customer.

I then learned that there is a single line at the Genius bar that is designed for that purpose. But, there are no signs, no terminal at the end and no person working it. Its just an area blocked off with a rope thing.

So … it’d be nice to have the color coded shirts mean something and for a sign to be located somewhere explaining how you make purchases.

Just a thought.