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The Finder window on a Mac has all sorts of cool icons for my desktop, documents, music, etc. I have created some aliases (“shortcuts” for you PC people) in my Finder window to get to frequently used folders more quickly but didn’t know how to give them their own unique personality (icon) until a friend of mine (blog link would go there, if he had one – don’t worry, he knew I was going to say that) bailed me out. Here’s how:

1. Find the image you want to use as the icon and copy it to your clipboard
2. Find the folder where you want to change the image (below)

3. Press “APPLE + I” to access the information about the folder. The “info” window will appear.
4. Click once on the folder icon in the upper left corner. It will glow (see below) if you’ve done it right.

5. Press “APPLE + V” to paste the image over the existing one. (see below)

You can also press “delete” when you have clicked on the glowing icon to remove what you just pasted, if you don’t like it.

How handy … now to go find some good Mac icons!

Everyone gets calls from telemarketers, students (or so they say) doing surveys or calls from Sales Reps. Talk about a time-waster! I mean, I get that the cold-call is an important part of getting new sales but I do question just how effective it is.

Regardless, I find that most of the calls I get during the day at the office are from one of these three groups of people. I rarely call them back. After all, I get paid to get things done, not return phone calls from these people. (I’m amazed how many attempts people make to try to reach me after getting voicemail … one guy is up to 12 voicemail messages … and that’s just from the time I started counting! )

Nonetheless, you can’t avoid these people forever and will eventually answer the phone and have to talk to one of them live. You know the instant they start talking that you’re committed to call that’s going to waste 3-10 minutes of your time. Here’s some things I like to do/say in these situations:

• “I’m sorry, we have a corporate policy that prohibits us from taking part in surveys.”
• “I’m sorry, we have a corporate policy that prohibits us from giving out ANY information about our systems” (or networks, servers, PCs, … anything really).
• “Instead of me telling you what I use, how about you tell me in 3 minutes or less, what makes your product/service/company so great.”
• (Follow-up to the one above if they say they need more than 3 minutes): “Really? I ask this of everyone who calls and no one has ever had a problem doing it. — Its often the best way for me to learn what your company is all about … I think we’re done here.” (hang up)

IBM sent out an email this morning with links to Frequently Asked Questions and other top items that are asked for by their support department. I parsed through it and took out my top picks in what I believe to be a more digestible format:

Tutorials / Educational:

Title: Lotus Education On Demand: Lotus Notes 6.5 Client, Mail and C&S Features
Link: http://www.ibm.com/support/docview.wss?rs=475&uid=swg27006578

Title: Lotus Education On Demand: Lotus Notes Instant Messaging
Link: http://www.ibm.com/support/docview.wss?rs=475&uid=swg27006579

Title: Knowledge Collection: Frequently Asked Questions about Lotus Notes and Lotus Domino
Link: http://www.ibm.com/support/docview.wss?rs=463&uid=swg27006575

Administration Tips/Techniques:

Title: Lotus Education On Demand: IBM Lotus Domino Web Access Support and Troubleshooting
Link: http://www.ibm.com/support/docview.wss?rs=463&uid=swg27006825

Title: Lotus Education on Demand: Domino Domain Monitoring (DDM)
Link: http://www.ibm.com/support/docview.wss?rs=463&uid=swg27007060

Title: Lotus Education On Demand: Using Telnet to Troubleshoot SMTP Mail issues
Link: http://www.ibm.com/support/docview.wss?rs=463&uid=swg27006824

Best Practices / Installations:

Title: Lotus Notes and Domino 7 Enterprise Upgrade Best Practices [New]
Link: http://www.redbooks.ibm.com/Redbooks.nsf/RedbookAbstracts/redp4120.html?Open

Title: Domino 7 Server Consolidation: Best Practices to Get the Most Out of Your Domino Infrastructure [New]
Link: http://www.redbooks.ibm.com/Redbooks.nsf/RedpieceAbstracts/redp4181.html?Open

Title: Lotus Education On Demand: Lotus Notes 6.x Client Installation
Link: http://www.ibm.com/support/docview.wss?rs=475&uid=swg27006722

Development / Customization:

Title: Domino Web Access 7 Customization [New]
Link: http://www.redbooks.ibm.com/Redbooks.nsf/RedpieceAbstracts/redp4188.html?Open
Title: How to import a Microsoft Excel spreadsheet into the Notes Personal Address Book
Link: http://www.ibm.com/support/docview.wss?rs=475&uid=swg21098837

Other/Misc. Featured Documents:

Title: Featured Documents for Lotus Notes client
Link: http://www.ibm.com/support/docview.wss?rs=463&uid=swg21195443

Title: Featured Documents for Lotus Domino server
Link: http://www.ibm.com/support/docview.wss?rs=463&uid=swg21195444

Title: Featured Documents for Lotus EasySync Pro
Link: http://www.ibm.com/support/docview.wss?rs=463&uid=swg21195513