Portfolio: IT Training

Summary / Goals

  • Target audience: Employees, customers and/or potential customers.
  • Goal: Develop multimedia training tools for various IT systems.
  • Goal: Integration with corporate image.
  • Goal: Ability for target audiences to easily reference materials at any time.

Project Overview

Even the best applications can quickly fail if they are not communicated to the target audience in a way that's clear, concise and compelling.

A great way to minimize the learning curve is to leverage a targeted training program. Training sessions and materials aid in making the target audience feel more comfortable with a new system which increases their willingness to use/learn it.

In-house training efforts allow for a faster rate of adoption because the materials are targeted to address the specific needs of the organization. This is usually a low-cost option if you utilize readily available tools such as Microsoft Word and PowerPoint, projectors and even test environment systems.

The examples to the right are components I developed to address specific IT initiatives. In each case, employees reported the materials and training classes to be relevant and helpful. Server statistics confirmed the adoption rate (percentage of employees who immediately used the system) was typically 90% within the first week of a new system launch.