Director of Information Technology

Lead all world-wide Information Technology activities including maintaining 24/7/365 systems availability across data centers world-wide, working with business units to develop tools to help improve operations and build customer-facing tools that create a competitive advantage in the marketplace.

• Member of Executive Staff team at corporate and divisional levels.
  
• Integrated multiple divisional business systems (BPCS, Lawson, BAAN, Oracle, IQMS, IST and Galleon) consolidating operations into a single enterprise system while providing global executive dashboard reporting and reducing licensing costs.
  
• Reduced IT budget to 1.6% of sales (compared to industry average of 3.2%).
  
• Managed vendor, consulting and business partner relationships. Negotiated software, telecommunication and IT hardware contracts and cost-down activities including a cellular phone/data cost reduction of 35% and printer/copier cost reduction of 45%.
  
• Created a project management methodology used throughout the corporation to improve planning, execution and documentation of internal projects and complex customer projects.
  
• Directed the multi-national implementation of wireless networks, Cisco voice over IP (VoIP) telephony and video, mobile/cellular applications and collaborative groupware systems including a business partner extranet portal.
  
• Instituted Disaster Recovery and Business Continuity plans ensuring access to all IT systems in the event of an unplanned system outage.
  
• Led large projects including web, EDI, quality and ERP applciation development.
  

eBusiness Manager

Developed business processes and applications utilizing collaborative eCommerce technologies that were customer-facing and unique compared to competitors.

• Established a cross-department team of IT liaisons which ensured control over rogue IT activities and increased internal customer satisfaction.
  
• Developed a global CRM implementation on behalf of the Sales and Marketing departments. This project provided sales people with a streamlined new business development tool and allowed for the elimination of 8 sales assistant positions nationwide.
  
• Architected and led project development activities for all internet, eBusiness and Lotus Notes/Domino related projects focusing on improving operations.
  

eBusiness Consultant

Consultant focused on developing business solutions that leverage IT systems to improve business processes.

• Responsible for designing high-revenue IT solutions for clients across a variety of vertical industries including medical, manufacturing and media/talent.
  
• Led website development projects designed to increase on-line revenues, build brand awareness and provide customer-facing collaboration tools.
  
• Assisted in authoring a unified project management methodology for all consultants used in all customer engagements.
  
• Managed internal website development & integrated with companion marketing campaigns to reach new customers and provide updates for existing clients.
  

Senior Systems Analyst

• Developed over 80 Lotus Notes and web-based applications including help desk, quality assurance, policy/procedure and workflow applications.
  
• Lead extranet development team which received a national IBM/Lotus award recognizing the site as an innovative customer collaboration and ordering site.
  

Network Administrator

• Designed and built network infrastructure integrating all facilities worldwide.
  
• Maintained 500+ client computers and 30+ servers across LAN/WAN networks.
  
• Participated in Tivoli IT Director beta program with IBM developers.
  

Marketing Services Administrator

• Implemented sales lead and prospect management system for global sales force delivering key account information to sales team on-line and eliminated paper and mail based systems.
  
• Constructed corporate web site in conjunction with existing marketing strategy.
  

Marketing Systems Support Analyst

• Compiled sales lead database of qualified prospects to all 65 North American sales offices and managed team providing daily database updates. Lead a team of administrative staff who updated database with weekly sales notes and mailed updated database printouts to all sales reps on a weekly basis.
  
• PPublished weekly awards for all 290 Sales Representatives recognizing top sales achievements across a team in the United States and Canada.
  
• Assisted with National Accounts proposal generation.